EZAPA Privacy Policy

Effective Date: 18 September 2024

1. Introduction
EZAPA is committed to protecting your privacy and ensuring that your personal information is collected, used, and stored in accordance with the Protection of Personal Information (POPI) Act. This Privacy Policy explains how we handle the information you provide when using our platform.

2. Information We Collect
When you sign up for the EZAPA platform, we collect the following personal information:
– Full name
– Email address
– Phone number
– Profile picture (selfie)
– Image of your ID document
– Any other information required for verifying your identity

3. Purpose of Collection
We collect personal information for the following purposes:
– To verify your identity when you sign up.
– To facilitate bookings and payments between clients and Service Providers.
– To communicate with you regarding your account and service updates.
– To comply with legal and regulatory requirements.

4. Consent
By using the EZAPA platform, you consent to the collection and processing of your personal information as outlined in this Privacy Policy. You may withdraw your consent at any time, but doing so may impact your ability to use the platform.

5. How We Use Your Information
Your personal information is used solely for purposes related to the operation of the EZAPA platform, including:
– Identity verification and fraud prevention.
– Managing bookings, payments, and service transactions.
– Enhancing the security and integrity of the platform.

6. Sharing of Information
EZAPA does not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:
– With Service Providers to facilitate the booking and provision of services.
– With third-party payment processors to complete transactions.
– When required by law or in response to legal requests from authorities.

7. Data Security
We take reasonable technical and organizational measures to safeguard your personal information from unauthorized access, loss, or misuse. However, no data transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Retention of Information
We retain personal information for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. Once the information is no longer required, it will be securely deleted.

9. Your Rights
Under the POPI Act, you have the right to:
– Access the personal information we hold about you.
– Request corrections to any inaccurate or incomplete information.
– Request the deletion of your personal information under certain conditions.
– Lodge a complaint with the Information Regulator if you believe your personal information has been mishandled.

10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our platform, and your continued use of EZAPA will indicate your acceptance of the updated terms.

11. Contact Information
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at legal@ezapa.xyz